How does Bag Protection work?
Bag Protection is a paid service automatically added to every booking made with us. The current Bag Protection rate varies, and the price breakdown is shown to all customers as they confirm their booking.
Because this protection is mandatory, every booking is eligible to file a claim. It doesn't guarantee a specific payout.
What does it cover?
Bounce may compensate up to $10,000 per booking (€10,000 in the EU, £10,000 in the UK, or the equivalent in any other applicable currency), at Bounce's discretion, for items that were lost, stolen, or damaged. Bag Protection is not insurance. Please note that any compensation:
Is subject to evaluation by the Bag Protection Team
Takes wear and tear of items into account
Requires proof provided by the customer
Is every bag covered under Bag Protection?
Yes, every bag in your booking is protected under Bag Protection, and a Bag Protection service fee is charged per bag. However, the up to $10,000 (€10,000 in the EU, £10,000 in the UK, or the equivalent in any other applicable currency) limit applies per booking, not per bag or per item.
In case of any mishaps, our $10,000 (€10,000 in the EU, £10,000 in the UK, or any other currency that applies) Bag Protection provides peace of mind during your travels.
Can I remove Bag Protection from my reservation?
No, Bag Protection is mandatory and automatically included when making a reservation. It cannot be removed.
Need to file a claim? See "How do I file a Bag Protection claim?"