Bag Protection is not an insurance policy or contract. Bag Protection is automatically included on every bag and can't be removed from a booking — but whether a claim is approved, and how much is paid, is decided case by case.
Bounce may, at its discretion, provide compensation of up to $10,000 per customer for eligible items booked through Bounce, or €10,000 in Europe.
The amount of any compensation depends on the circumstances of the claim, the evidence provided, the item's original value, and its condition and wear and tear.
What is not covered?
Bounce is not responsible for costs unrelated to your booking, including:
Transportation costs to or from storage locations
Additional accommodation or travel expenses
Losses caused by inability to access a Partner location
Items not properly handled or safely packaged by the customer are also excluded, including:
Vases and fragile glass items
Artwork and photographs
Liquids
Electronic devices (e.g. laptops, phones)
Other important conditions
Claims are not covered if you have already received compensation from another insurer or party
You must disclose any related insurance communication if requested
You may be asked to cooperate with Bounce, Partners, or law enforcement during a claim review
Prohibited items listed in our Terms of Service are not eligible for Bag Protection
Take Note: Failure to provide adequate documentation of the requirements listed above will automatically give grounds for a rejection of the claim. Whether or not the evidence provided is to be considered adequate will be decided at Bounce’s sole discretion.
Safety note
While we take every reasonable step to keep your belongings safe, we recommend not storing valuables such as travel documents, keys, or irreplaceable items.