To file a claim under Bag Protection, please follow the steps below:
You need to have a valid Booking for Storage Services for the applicable item and proof of payment.
Ensure that you have followed all drop off and pickup procedures for each item stored.
You must have booked the storage service directly through the official Bounce platform.
A photo of each item with its unique tag or bag needs to be taken at the time of -drop off.
All on-screen instructions during the drop off and pickup process must be followed meticulously.
Take Note:
You must report any theft, loss, or damage within 24 hours of your scheduled storage service completion via chat or email to support@usebounce.com.
Evidence of Loss/Damage: You need to provide undeniable proof that the item was:
a. Stolen: A police report is crucial
b. Damaged: Photos or video footage of the damage are necessary
c. Lost: Evidence demonstrating the loss while under Bounce's care is required
Additional Requests: Bounce might request further documentation to support your claim.
What if I report an issue past the 24-hour timeframe from pick up?
Our Terms & Conditions are in place to ensure transparency and fairness.
Unfortunately, we cannot override these terms, even in cases involving a claim for Bag Protection.
Wondering what's covered? See "What's covered under Bag Protection?"