If you haven't received the confirmation email, follow these steps:
Make sure the email address is correct. If there are no errors, try sending the confirmation request again—the first attempt may have failed due to an issue with your mailbox.
Make sure your mailbox isn't full. Most email providers limit storage capacity. Once you free up some space, new emails should be delivered as usual.
Check your email security and filtering settings. Emails from the website may be automatically blocked or moved to other folders.
Check the “Spam” and “Promotions” folders in your mailbox. If the email isn't there, contact the website's support team to find out why.
If you don't receive the confirmation email within 5 minutes, try using a different email address or try again later.
If you aren't receiving SMS messages to link your phone number on the website
The SMS message may be delayed by up to 5 minutes. Please wait a few minutes before requesting another code.
If you still haven't received the SMS, follow these steps:
Check that the phone number is correct.
Make sure your phone is switched on, has network coverage, and can receive SMS messages. Restart the device if necessary.
Check whether incoming SMS filtering (anti-spam) is enabled on your device or by your carrier.
If you're using a VPN, turn it off and try requesting the code again.
Make sure you're using a standard mobile number. Confirmation code SMS messages can't be delivered to virtual (temporary) numbers.
If the issue persists after you've followed all the recommendations, contact the website's support team to find out why.
💡 Tip
If you have any questions or need more information, please don't hesitate to contact our support team.
We're always happy to help!