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Trouble logging in to the site: forgot your password or username

What to do if you forgot your password or username for your account


1. Forgot username

If you have forgotten your account username but have an email address or phone number linked to your account, contact our support team on our website. Provide the linked email address or phone number and, if possible, attach a screenshot showing your ID—we’ll help you restore access.

💡If you haven’t linked an email address or phone number, you won’t be able to recover your account. We recommend linking recovery details right away to avoid situations like this.


2. Forgot password

If you enter an incorrect password, you can try to remember the password and username for your account, or look for them in your browser settings or saved password history.

If you’ve already linked an email address to your account, click the “Forgot password” button in the login window and enter your email address. The site will send you an email with further instructions on how to recover your account details. Alternatively, you can enter the phone number linked to your account to recover your details using an SMS code.


Also, if you’ve linked a VK page to your account, you can log in using it or through other social networks available on the site.



💡 Tip

If you have any questions or need more information, please don’t hesitate to contact our support team.

We’re always happy to help!

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