🪪Verification – is the process of confirming a user's identity to keep their account secure. It consists of two steps: completing a form and uploading an identity document.
🔍Where can I find the verification section?
You can complete verification in your account settings under “Verification.” If you can't see this section or encounter an error while uploading, try switching browsers, clearing your cache, or switching from mobile data to Wi-Fi.
What are the steps?
First level: Fill in your personal details.
Second level: Upload a photo of an identity document and a selfie.
How long does verification take?
Processing times depend on the quality of the information you upload. Verification usually takes up to a few minutes, but in some cases it may take longer, or you may be asked to submit higher-quality copies of your documents. You can track your status in the “Verification” section.
How do I complete verification? Which documents should I upload?
To complete verification successfully, please follow these instructions:
Select your country of residence and the type of document you will use to verify your identity.
If you use a passport, upload:
a photo of the main page showing your last name, first name, and patronymic;
a photo of the page showing your residential registration.
2. Alternatively, you can use a driver's license. In this case, upload a photo of the front of the document showing your personal details and the holder's photo.
💡Before uploading, make sure the images are high quality: all details must be clear and easy to read. This will help speed up the review and complete verification without delays.
3. Upload the selected document to the relevant section.
4. Complete photo verification.
All data and personal information provided by users when submitting documents are protected.
You can upload your documents for review on this page:
We've prepared a video guide for you👇
💡If you're having trouble finding the section or uploading documents, or want to check the status of your application:
Contact Support via live chat or email;
Check the “Verification” section in your account for any new requirements, your application status, or the review results.