Shopify app credits are billing credits that reduce or cover the cost of your app subscription or usage charges.
If you have app credits, Shopify automatically applies them to your app charges before charging your payment method.
How Shopify app credits work
App credits act like a balance that Shopify uses to pay for app fees. Instead of removing an app charge from your Shopify bill or generating a new bill without the charge, Shopify applies an app credit to your account. This ensures that the original bill remains unchanged while the credit offsets the billed amount.
Example:
Your app subscription costs $15
You have $20 in app credits
Result:
Shopify uses $15 from your credits
Your payment method is not charged
Your remaining credits are $5
If your credits don’t cover the full amount, Shopify will charge the remaining balance.
Why you may receive app credits
App credits are issued by the app developer through Shopify. This may happen when:
You receive a refund
Support provides compensation for an issue
You’re given a courtesy credit
You receive a promotional credit
Once issued, the credits are added to your Shopify billing account.
Important things to know
Credits apply automatically — no action needed
Credits only apply to app charges
Credits cannot be withdrawn or transferred
Shopify manages and applies the credits
Some credits may expire- The original bill remains unchanged — Credits ensure you are not financially impacted by the charge while keeping the original invoice intact.
How to check your app credits
To view your available credits:
Go to your Shopify Admin
Click Settings
Click Billing
Look for the Credits section
Will I still be charged if I have credits?
No — not if your credits cover the full charge.
If your credits only cover part of the charge, Shopify will charge your payment method for the remaining amount.