FAQs
Find answers to frequently asked questions. This category addresses common concerns, provides quick solutions, and helps you better understand the app’s features and functionality.
83 articles
Discount Step: Encourage DiscountLearn how to effectively use discounts to boost your store's sales.
Simple Steps to Access Your Shopify InvoicesLearn how to easily locate and access your Shopify invoices in your store.
Can I move the “next” button?Learn how to relocate the 'next' button within your app interface.
Reset Button Doesn’t WorkTroubleshooting steps when the reset button on your device isn't responding.
Unable to Save Changes When Editing My BundlesFixing issues preventing you from saving changes to your bundles.
How to get bundle discounts to work with manual and automatic Shopify codes?Learn to apply bundle discounts with both manual and automatic Shopify codes in your store.
Are we required to select a product from the Bundle Builder theme app embed?Understanding if product selection is mandatory in the Bundle Builder theme app.
How can I find the Shopify product associated with my bundle?Locate your Shopify product within a bundle with these simple steps.
Is Editing Product Cost for Each Variant Necessary to Calculate Box Profit?Understanding if editing each product's cost is crucial for accurate box profit calculation.
Is It Possible for Customers to Make Changes to Their Order After Finalizing the Bundle?Learn if and how you can modify your order after finalizing the bundle.
Bundle Builder vs COD (Cash on delivery)Comparing Bundle Builder and Cash on Delivery: which is best for your store?
Does the app work with Shopify’s Local Delivery enabled?Understanding if the app supports Shopify's Local Delivery feature.
How to exclude/hide bundle products from your stores search bar?Steps to hide bundle products from your store's search bar effectively.
How does Bundle Builder manage the weight of the products?Understanding how Bundle Builder calculates and manages product weights in your store.
Can we limit the number of products added to the custom box based on a weight limit?Setting a weight limit for products in your custom box.
What are some recommendations for geolocation apps that are compatible with Bundle Builder?Top geolocation apps that work seamlessly with Bundle Builder.
Is there a limit to how many items can I add to a bundle?Understanding the maximum number of items you can add to a bundle.
How do I set the price the customer pays for each bundle?Learn how to determine and adjust the customer's cost for each product bundle in your store
Using Product Filters for Bundle StepsUse Product Filters in Zenbox Bundle Builder to help customers quickly find the right products when building their bundles
Slow loading time: When should I use product or collection selection when building my bundle?Deciding when to use product or collection selection for faster bundle creation.
How is the Bundle displayed in the cart and at checkout?Understanding how the Bundle appears in your cart and during checkout.
Migrating to a new themeSwitching to a new theme?
Is Bundle Builder compatible with a headless framework?Understanding if Bundle Builder can work with your headless framework.
How do I get customers to see my bundle?Strategies to make your product bundles visible and attractive to customers.
Why Shopify Pages Can’t Be Loaded in Iframes or Popups Inside the Content Step of Your BundleShopify iframe restrictions, embed Shopify pages in popups, Zenbox Bundle Builder iframe issues, room visualizer integration, content step
Bundled Products and Shopify Discounts: What You Need to KnowUnderstanding how to bundle products and apply discounts on Shopify.
How to read the bundles in Shopify's BackendUnderstanding and managing product bundles in your Shopify store's backend.
Does BundleBuilder have an open API?Understanding if BundleBuilder offers an open API for your store.
Maximizing Sales with Specialty Bundles Throughout the YearBoost your sales by effectively using specialty bundles all year round.
Understanding App Costs (BundleBuilder)Deciphering the costs associated with the BundleBuilder app for your store.
What happens to your data when you remove BundleBuilder?Understanding what happens to your data after removing BundleBuilder from your store.
How do I import products from other platforms?Steps to seamlessly import products from other platforms to your store.
What are these random SKU's I see inside my Bundle Product?Understanding the random SKU's in your bundle product and their purpose.
How to export order data from Bundle Builder?Steps to effectively export your order data from Bundle Builder.
Extending the Trial Period for Bundle BuilderSteps to extend your trial period for the Bundle Builder app.
How to check inventory deduction from Bundle orders?Understanding how bundle orders affect your inventory count.
Is Bundle Builder Right for Your Shopify Store?Determining if Bundle Builder is the right fit for your Shopify store.
Can dev stores use Bundle Builder?Understanding if dev stores can utilize the Bundle Builder app.
Affiliate Program for ZenBox: Bundle BuilderLearn how to set up and maximize ZenBox's Affiliate Program in your store.
Can step titles (e.g., days of the week) be attached to selected products in the final order?Step titles (like days of the week) don’t appear in final orders. Here’s how to work around it.
Can I charge extra for optional items on top of a fixed-price bundle?Learn how Fixed Pricing works and explore options for adding upsells to your bundle.
Can I Embed My Zenbox Bundle Into Another Page of My Store?Learn how to integrate your Zenbox bundle into a different page of your store.
How to Assign Roles When Accepting Collaborator AccessSteps to assign roles when adding collaborators to your store.
How to get help from Zenbox SupportSteps to reach out to Zenbox Support for assistance with your queries.
New Version FAQs
Everything you need to know about the new and improved BundleBuilder
Do I need to do anything to update and access the new version?Steps to update and access the latest version of the app in your store.
What is “customized code”?Understanding what customized code means and how it impacts your store.
How do I know if I have customized code for BundleBuilder?Determining if your store uses custom code with BundleBuilder.
Why is there only one bundle type available now when there were three options before? Does this mean some features were removed?Understanding why bundle options have changed and what it means for your store's features.
What’s going to happen to my store if I have customized code for BundleBuilder?Understanding the impact of custom code on BundleBuilder in your store.
Will the new version of BundleBuilder really include all the features from the old builder types?Understanding if the new BundleBuilder version retains all features from previous versions.
Can you check my store and tell me if I have customized code for BundleBuilder?Identify if your store has customized BundleBuilder code with these steps.
Can you provide a detailed overview of the changes made in the app upgrade?Understanding the recent updates and changes in the app upgrade.
If customized code for BundleBuilder stops working on my store, will it break my theme?What happens if BundleBuilder's custom code fails on your store?
Are there any specific benefits or advantages to upgrading to the new version of the app?Discover the benefits and enhancements of upgrading to the latest version of the app.
Are you planning to fix this customized code later?Strategies for managing and updating your customized code in the future.
Can I stay on the current version?Understanding if you can continue using the current version of the app.
Can I get someone else to add customized code back to BundleBuilder for me?Getting help with adding custom code back to BundleBuilder in your store.
Can I revert to the old version if I don’t like the new one?Switching back to the previous version of the app if the new one doesn't meet
With all these new features, is the price increasing?Understanding if new features mean a price increase for your store's app.
Will this upgrade require me to install anything?Understanding if the new upgrade requires any installations on your part.
What major bugs have been fixed in this update?Discover the key bugs resolved in the latest update of the app.
Do I need to delete the old app and install the new version?Understanding if you need to delete the old app before installing its new version.
Is there a tutorial available to help me make the most of the new version update?Learn how to navigate and utilize the new version update with our step-by-step tutorial.
Are there any updates or new features included in the latest version?Discover the latest updates and new features in the current version of the app.
Will the subscription price remain the same, or will there be changes?Understanding if your subscription price will change or stay the same.
How can I provide feedback or report any issues encountered with the update?Steps to share your feedback or report issues with the latest update.
Will the new version transition my custom shipping and fulfillment, or will I need to set them up again?Learn if the new version auto-transfers your custom shipping and fulfillment settings.
What are the main functionalities offered by the new Design step?Exploring the key features of the new Design step and how to use them.
Does the new version of BundleBuilder still feature the same two builder themes as the previous version?Find out if the latest BundleBuilder version retains the same two builder themes.
Does the new version work well with all Shopify themes, or are there any themes I need to avoid in particular?Understanding compatibility between the new version and various Shopify themes.
Will the upgrade impact any existing third-party plugins or extensions used with the app?Understanding if the app upgrade affects your third-party plugins or extensions.
Why is the option “Use Your Products on New Orders” no longer available?Understanding why 'Use Your Products on New Orders' option might be missing in your store
Does custom shipping and fulfillment still use the same steps to set up from the previous version?Setting up custom shipping and fulfillment in the latest version: what's changed?
Does the builder still create a new product with variants for each bundle in the new version of BundleBuilder?Understanding if BundleBuilder still creates new products with variants in its latest version.
Does selecting "Cancel" delete the bundle I'm currently working on, including the draft it created?Understanding if hitting 'Cancel' erases your current bundle and its draft.
What's the difference between "Back" and "Cancel," and how do they affect the bundle I'm building?Understanding the impact of 'Back' and 'Cancel' on your bundle creation process.
Will I still have the same amount of control over discounts, or will I be restricted by what Shopify offers?Understanding your control over discounts with Shopify.
Will there be more updates, changes, or upgrades in the future now that the app is using the latest Shopify APIs?Understanding future updates and changes for the app with the latest Shopify APIs.
If I uninstall the app as I need to pause or take a break, does my data get saved this time in the new version?Understanding if uninstalling the app preserves your data during a break.
What is the limit on how many collections or products I can add?Understanding the maximum number of collections or products you can add to your store.
How can I save my bundle as a template?Learn to save your bundle as a template for future use in your store.
How can I add my own "Add to cart" loader?Learn to customize your store's 'Add to cart' loader with your own design.
Will the new version of BundleBuilder offer an open API that I can use?Learn if the new BundleBuilder version provides an open API for your store.