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Managing and updating payment methods in Breathe is crucial for ensuring smooth operations and uninterrupted service. If you need to update your billing information (e.g., credit card information) within Breathe, your admin user or a user with finance permissions will be able to do this.
Breathe subscriptions can be paid using two main methods: Credit Card and Direct Debit. These options ensure secure and efficient payment processing.
This can be done by navigating to: Configure > Plan and billing > Update billing info (located in the bottom left on your dashboard's navigation bar) and then updating your details. Follow the on-screen instructions to complete the setup.
Finance users will see the below when they access the plan and billing section:
For more information about payment and billing queries, please see the guides below:
Accepted Payment Methods
Credit Card: Payments can be made using a valid credit card.
Direct Debit: Direct debit is also an accepted payment method for Breathe subscriptions.
Unavailable Payment Methods
Invoice: Breathe does not accept payments via invoice. This applies to all subscription plans.
BACS: Payments via BACS (Bankers' Automated Clearing Services) are not supported.
FAQs
Why don't you accept BACS payments?
BACS payments are not supported due to the complex nature of reconciling payments and ensuring a streamlined subscription billing process for all users. This policy helps maintain a consistent and smooth experience for managing accounts.
Additionally, invoice payments are not supported for any subscription plans, as this helps streamline the billing process.
Can I use alternative payment methods if I don’t have a credit card?
Yes, Direct Debit is one of the two main accepted payment methods alongside Credit Card. Simply follow the guidelines above to set it up.
How can I find out who my admin user is?
This will be the user who receives email invoices for your Breathe account each month.
As an HR user, you can identify your admin user by navigating to People > Our people and clicking on the 'status and permissions' column to filter permissions within your account.
Your admin user will have both 'A' and 'HR' within their status and permissions column.
Any questions? Simply get in touch with us by using the messaging feature at the bottom right of your screen 💬