Getting started with Brello Health is a smooth journey! Here's how the approval process works and what to expect once you're approved:
Step 1: The Approval Process
Once your order is received, it needs to be reviewed and approved by a healthcare provider. To ensure a thorough and timely review, please make sure you've completed the following steps:
Filled out the clinical intake questionnaires: This helps the provider understand your needs and goals. 📝
Send your identification: This verifies your identity for a secure process. 🆔
Provide your prescription: If you are currently on this treatment, please share the medication you’re using and, if available, upload a copy of your current prescription or a clear photo of the vials. This helps ensure a smooth review and approval process. 💊
Step 2: What Happens After Approval?
Great news! Once your order receives medical approval, your prescription is promptly sent to a qualified pharmacy for compounding. This is where your medication is prepared with care! ✨
Please allow about 5-7 business days for your medication to be expertly compounded and ready 🚚
Live Update: Due to High Order Volume the current shipping times is 11-15 Business Days.
You'll receive a shipping notification with a tracking number as soon as your medication is on its way. You can also easily check your tracking status directly from your patient dashboard. 📦
To review your prescription details and important usage instructions, please refer to the email from your provider titled: "Your Prescription Has Been Approved – Product Instructions Included."
Important Notes:
Please note that the pharmacy does not ship on Fridays or over the weekend.
It can take 24-48 hours for your tracking information to update after the shipping label is created. If your label was created on a Thursday afternoon, Friday, or during the weekend, your package will most likely be picked up by Monday or Tuesday.
Need Assistance?
If you have any questions about your order or need further assistance, please do not hesitate to reach out to our Customer Service Team at info@brellohealth.com. We are always here to help you! 😊