We want you to feel confident and informed about our refund policy. Please read the details below regarding eligibility and the process for requesting a refund.
Important Points Regarding Refunds:
No Refunds Once Shipped: Due to the nature of compounded medications and in accordance with pharmacy regulations, dispensed medications are non-refundable. If you have concerns about your medication or suspect a dispensing error, please contact the dispensing pharmacy within 48 hours of receiving your medication.
Note: The dispensing pharmacy contact information can be found on the prescription label.
Incorrect Shipping Addresses: Please ensure the shipping address is entered correctly during checkout. A refund will not be issued if the shipping address was entered incorrectly and the medications have been shipped. 🏠
Eligibility & Process for Cancellations:
If the patient wishes to cancel and the provider-led health review is completed and a prescription has been written, Brello may refund the total amount paid, less a $50 professional fee.
To be eligible for this refund, you must provide Brello written notice via email to info@brellohealth.com within 24 hours from the time the provider-led health review was completed.📧
Replacement Policy
Once a delivery confirmation is recorded by the carrier, the fulfillment of the order is considered complete. Please note that we are unable to reship medications for orders that have been marked as delivered by the carrier.
If a patient reports non-receipt of a medication despite the delivery confirmation, the patient will be required to pay for a new order but can file a claim directly with the courier for any lost or stolen packages.
Need Assistance?
If you have any questions about our refund policy, replacement process, or need further clarification, please do not hesitate to reach out to our Customer Service Team at info@brellohealth.com. We are always here to help you! 😊