Your Order Status: What It All Means 🚀
Confused by your Brello order status? This guide breaks down what each one means for you and what to expect next!
On Hold: Action Required! ⏸️
If your order is on hold, it likely means we're missing some information. Please check your portal to complete any necessary steps. Your order will move forward as soon as all your information is in!
Complete Your Medical Questionnaire ✍️
The healthcare provider can't review or process your order without this information. Please click on the link in your portal to finish your questionnaire. Once submitted, we’ll forward it to your provider right away so they can review and determine if this plan is appropriate for you.
Shipment Delay: Almost There! ⏰
This status means the qualified pharmacies are experiencing a high volume of orders, which is causing a slight delay in shipping. No action is needed from you. Your order is being prepared and should be shipping out to you very soon!
Refill Questionnaire: Time to Renew! 📋
It's time to complete the questionnaire for your refill! Please tap this message, and you'll be taken to the right place to get started.
Important Update: Stay Informed! 🔔
This is not an order status but a way for us to share important news about the app and our services. Make sure you don't miss out on important info! Click here to stay informed and get the most out of your Brello experience.