To make sure students receive updates on time, it’s important to keep their email address up to date. Follow these steps to update it:
Changing the student's email Address
Step 1: Go to Students tab from the left menu.
Step 2: Find your student in the students' list and click on the edit /pencil icon(edit student).
Step 3: Change the student's email address and click on 'Submit'.
That's all! That's how you change the student's email address.
What happens after updating the email address?
After changing the email address, you might notice that the old email ID is still visible on the dashboard.
This happens because the updated email is pending verification. A confirmation email is sent to the student, and the change is not applied until this step is completed.
The student needs to verify the new email address by following the instructions in their inbox.
Once the verification is completed, the updated email will be reflected in the system
Email Verification (by the student)
To complete the required verification, the student must:
Check their inbox for a confirmation email
Open the email and follow the verification steps
Complete the verification process
Once the verification is completed, the updated email will be reflected in the system.
ManageBac users: If the account was created via ManageBac, the email cannot be updated in BridgeU. Please update it in ManageBac and contact Support to sync the changes.
Please refer to the video below for a detailed walkthrough:
If you have any questions, need further assistance or have some general feedback for us - we’d love to hear from you! Contact our Support team via Live Chat and by emailing hi@bridge-u.com.
If you have yet to join, our BridgeU Community is available. A space exclusively for our BridgeU counsellors to gain or share practices, discuss general questions or share your own successes with other BridgeU counsellors.