Advisors/Counselors assigned to a student can be updated at any time. Before making any changes, please ensure that the new advisor already has an active BridgeU account.
To change a student’s advisor, please follow the steps below:
Step 1: Navigate to Students tab.
Step 2: On the Students tab, use the search box to find and select the student whose advisor you want to update.
Step 3: Click the Edit Student (pen) icon to open the student’s edit page.
Step 4: From the Assigned Advisor menu you can select the new advisor from the list, then click Update to save and apply the changes.
Once updated, the newly assigned advisor will have access to the student and will be responsible for supporting them going forward.
Please refer to the video below for a detailed walkthrough:
FAQs:
Why does the Common App (CA) Counselor still show the old name after I changed the student's Advisor?
Why does the Common App (CA) Counselor still show the old name after I changed the student's Advisor?
Changing a student's Assigned Advisor updates, who supports the student in BridgeU, but it does not always update the CA Counselor shown in the student's Common App. The CA Counselor may need to be updated separately.
To update the CA Counselor:
Go to Documents, open the student, and select the Common App tab.
Click the Manage CA Counselor icon.
Select the correct counselor from the dropdown and confirm your selection.
If a Sync button is available in the student's Common App/Documents section, try syncing first. In some cases, the CA Counselor will update automatically after a manual sync.
If the old counselor's name still appears after updating the CA Counselor, your school may have duplicate counselor or advisor accounts with the same or similar names. For example, a deactivated or unused account may still have the old email address associated with it.
If this happens, contact BridgeU Support via Live Chat and provide the student's name, along with the names and email addresses of both counselors. The support team can check for duplicate accounts and help resolve the issue.
Important: There is currently no bulk option to update the CA Counselor for multiple students. Unlike the Assigned Advisor, which can be updated in bulk by graduation year, the CA Counselor must be updated one student at a time
Need More Help?
If you have any questions, need further assistance or have some general feedback for us - we’d love to hear from you! Contact our Support team via Live Chat and by emailing hi@bridge-u.com.
You can also ask our BridgeU Community, a space exclusively for our BridgeU counsellors to ask questions, share insights, provide feedback and get help not just from BridgeU, but directly from other BridgeU counsellors.