Everything you need to manage a booking in Brindlechute is available in one place. From the booking view, you can update details, communicate with clients and guides, collect payments, and more.
Add or Edit Notes
Every booking has three types of notes, each visible to a different audience:
Client Notes – Visible to the client in their portal
Private Notes – Visible only to you and your team
Guide Notes – Visible to the guide in their portal
You can add or update any of these notes at any time.
Make Changes to the Booking
You can modify a booking at any stage:
Change dates or group size – The invoice updates automatically when you make changes.
Reschedule or cancel a specific experience – You can adjust individual experiences without canceling the entire booking.
Add experiences or add-ons – These can be added the day before, the day of, or even after the trip, as long as the booking is still open. Each add-on will generate a new invoice for you to send.
Change the booking client – Move the booking to a different person. See How to Change the Booking Client on a Booking.
Tip: To create new add-ons, go to the Add-Ons page in the left sidebar.
Share or Resend Booking Information
Need to send something to your client? From the booking, you can:
Resend the invoice reminder to the booking client
Copy the invoice link to share manually
View the client portal to see exactly what your client sees
Share the client portal link via a direct link, invite link, or QR code
When you resend, the Sent to section of the send window lets you redirect that message — to another address saved on the client's record, or to someone who isn't the client at all. See How to Send an Invoice to an Alternate Email Address.
Handle Payments and Cancellations
You can also manage all payment and cancellation actions directly from the booking:
Collect payment – Accept manual payments, credit card, or ACH
Pay guides – Send guide payments from the same screen
Cancel and refund – Process cancellations and issue refunds as needed
That's all there is to it. The booking view is your one-stop shop for managing everything from first edit to final payment.