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How to Handle a Partial Cancellation (Dropping a Day or Service)

Adjust bookings when a client drops part of a trip—like removing a day, boat, or full experience—without canceling the entire booking.

When to Use

  • One day of a multi-day booking is canceled.

  • A full experience (e.g., second trip or activity) is dropped.

  • Fewer boats are needed due to fewer clients.

  • A trip was cut short and a partial refund needs to be issued.

Removing a Day, Boat, or Experience

  1. Open the booking and click Edit.

  2. If removing a full experience, click the X next to that experience to delete it.

  3. If dropping a boat, adjust the Persons field to reflect the correct client count—Brindlechute will automatically recalculate boats and pricing.

  4. If changing from multi-day to single-day (or fewer days), edit the Dates for the trip.

  5. If the trip ran shorter than booked (for example, a half day on a full-day booking), add a discount (e.g., 50%) to the experience instead of changing the dates.

  6. Click Save in the top-right corner, then click Confirm.

  7. In the Confirm update to booking window, the refund amount starts at the suggested refund. Adjust it, or click Set to $0 if no refund is needed.

  8. Click Confirm update & Refund $X.XX.

For what each part of the window shows, see Understanding the Confirm Update to Booking Window.

Guide Assignments After Removing Dates or Guests

Removing a date or experience unassigns its guides automatically. Reducing the guest count doesn't: the extra trip units stay until you remove them in Per-unit details. See Understanding Per-Unit Details When Creating or Editing a Booking.

Issuing a Partial Refund Without Editing the Booking

If the trip details don't need to change, such as a courtesy refund for a trip that was cut short, refund directly and choose Refund as compensation. See How to Refund a Booking, including the phone steps.

Examples

  1. A two-day, two-boat trip drops one day and one boat. The outfitter edits the dates, adjusts the client count, and refunds $400 of $1,200 paid—keeping $800 for the remaining trip.
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  2. Due to weather, a full-day float trip runs only a half day. The outfitter applies a 50% discount in Edit Booking, saves, and refunds half the trip cost—or uses Refund to issue the amount directly without modifying the booking.

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