When you edit a booking in a way that lowers its price — overriding a price, applying a discount, removing an experience or a date, or reducing the guest count — Brindlechute opens the Confirm update to booking window so you can refund the difference. To make the change itself, see How to Handle a Partial Cancellation or How to Override Prices on a Booking.
Before the Window Opens
After you click Save, a Confirm updating this booking? prompt explains that associated trips will be updated and that you'll be asked to reconcile payments next. Click Confirm to continue.
Order Summary
The left side of the window shows the booking after your change:
Experiences — each experience with its new price, plus your Cancellation Policy.
Invoice Summary — the new subtotal, balance paid, outstanding balance, fees, tax, and remaining payment. A negative outstanding balance means the client has paid more than the new total.
Payment Summary — the total amount paid, broken into fees, tax, and balance paid.
Suggested Refund — the balance to return, not including fees. Tax on the price difference is included.
Transaction History — expand it to see the booking's past payments and refunds.
Example: A $500 trip with 10% tax is lowered to $450. The client overpaid by $50 plus $5 in tax, so the suggested refund is $55.
Refund Settings
The right side, Confirm and notify customer, is where you set the refund. Each client who paid on the booking has their own section:
Amount to refund starts at the suggested refund. Enter a different amount, or click Set to $0 to refund nothing.
The payment methods table shows each payment, its balance, and how much of the refund goes back to it.
Refund by transaction — turn this on to enter a refund amount for each payment instead of one amount for the client. The single Amount to refund field is replaced by an amount field on each row of the payment methods table.
The total appears under Amount to Refund.
Booking Impact
Booking impact previews the booking after the refund: the booking balance, balance paid, client credit change, and outstanding balance after refund.
Confirming the Update
Refunds are processed automatically on the original payment methods and may take 5–15 business days to reach the client. Choose how to finish:
Confirm update & Refund $X.XX — saves the change, issues the refund, and notifies the client. If the amount is $0, Brindlechute records a Settlement in the audit trail: a $0 entry confirming the price changed with no money moving.
Skip refund and don't notify client, proceed with change — saves the change with no refund, no client notification, and no audit trail entry. The booking then shows a Needs Refund status and a Suggested Refund in its Payment Summary, so you can refund later. See How to Refund a Booking.
If you don't plan to refund the difference, use Set to $0 and confirm instead of skipping. The Settlement keeps a record of the change, and the booking won't show as needing a refund.
If the Price Doesn't Go Down
If your change doesn't lower the price below what the client paid — for example, you only moved the trip date — the window asks whether to send an invoice or collect a payment instead. See How To Reschedule a Trip.
Related:
How to Refund a Booking — refund without changing the booking
Refunds & fees policy — how fees work when a booking changes