When a trip is canceled, the usual Pay guides button in the booking disappears. But canceling a booking doesn’t always remove the need to pay guides. If the cancellation falls within your policy—or the guide still deserves compensation—you can process those payments directly from the Guide Payments tab.
1. Open Guide Payments
On your Outfitter Dashboard, click Guide Payments on the left, just under Payments.
At the top, tick the Show cancellation days checkbox, located to the right next to the filter pills.
This reveals canceled days in the list.
2. Spot Canceled Guides
Canceled guides are flagged with a small yellow dot next to the guide’s name.
In the payout view, their rows are also highlighted in yellow and their report status reads Cancelled.
3. Pay Your Guides
Click Submit payments in the top right.
A banner confirms you’ve selected cancelled trip dates. You can send those payments as normal, or untick the cancelled dates to leave them out.
Select the canceled trips you want to pay — on their own, or alongside your active trips.
Enter the amount to pay each canceled guide.
Click Send in the top right. The button displays the dollar total for your current selection.
On the Confirm to send payment screen, review the details, then click Confirm and send.
Your batch will include both canceled and active trip payouts.
Why This Matters
For last-second cancellations within your policy, you may still need to pay guides without refunding the full amount. This tool makes that possible.
For the standard batch process, see Processing Guide Payments in Batches by Page.