Your booking confirmation is the first message a client receives once their trip is officially booked. Because this email becomes the anchor for all post-booking communication, Brindlechute lets you customize it to fit your operation—both the message content and the call-to-action button.
Editing the Message and the Button
To edit your booking confirmation:
Click your Organization name in the top-left corner of the dashboard and select Notifications
Under Client, open the Booking Confirmation template
Edit the message content to match your voice—add a warm welcome, what happens next, or anything clients should know right away
Edit the text on the call-to-action button. By default it reads View Itinerary, but you can change it to language that fits your trips
To insert client, booking, or organization details into the message, see How to Use Automatic Fields in Emails and SMS.
For more on how client templates work, see Explaining each Client Notification in Brindlechute.
Why This Matters
The booking confirmation sets the tone for everything that follows. A message written in your voice reassures clients they're in good hands, and a clear call-to-action button gets them into their itinerary—where trip details, documents, and guest invitations live. A few thoughtful edits here pay off across every booking.