Brindlechute automatically keeps clients in the loop with email and SMS notifications tied to their booking and trip activity. Every notification is fully editable—both the message content and the call-to-action button.
Notification | What It Tracks | Used For | Editable | Can Turn Off | In Action |
Booking Confirmation | When a trip is paid or confirmed by the organization user | Confirms trip details for the client | Yes | No |
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Booking Invoice Notification | When the organization user clicks Send Invoice from the booking view | Gives clients payment details | Yes | No |
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Booking Cancellation Confirmation | When a booking is canceled | Confirms cancellation with a link to the client invoice | Yes | No | This cannot be turned off in settings. When canceling a confirmed booking, it sends by default — check "Don't send cancellation email" in the cancellation pop-up to skip it. Canceling a draft booking never sends this notification. |
Client Itinerary Reminder | When the organization user clicks Request Documents | Prompts clients to complete documents | Yes | No | Only sends when the outfitter takes action to send a reminder. |
Invitation to Join Itinerary | When a client invites another client to join the itinerary | Gives clients itinerary access and a sign-up link | Yes | No | Triggered when the booking client invites other guests. |
Link to Client Portal | When an organization user clicks "Send client portal link" from the client detail page | Gives clients access to their trips, invoices, and required documents | Yes | No |
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Post Trip Follow Up | After the final day of the itinerary | Collecting client feedback and reviews after the trip | Yes | Yes | You can configure the number of days after the last itinerary day this sends. |
Pre-trip Reminder | When the trip start date is coming up | Reminds clients of their trip and provides a link to their itinerary | Yes | Yes | Fully configurable — you can set how many days before the trip start date it sends. |
Payment Receipt | When a client makes a payment | Confirms payment with receipt and a link to the invoice | Yes | No |
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Automatic Payment Notice | 2 days before a scheduled automatic payment | Alerts clients of upcoming charges | Yes | Yes |
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Refund Issued Notification | When a refund is issued | Confirms refund with a link to the invoice | Yes | No |
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Refund Processed Notification | When a refund has been fully processed | Informs clients their refund is on its way back to their original payment method | Yes | No |
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Invoice Deposit Payment Reminder | When an invoice is sent and deposit is not yet paid | Reminds clients to pay their deposit | Yes | Yes | Sends as a follow-up sequence once the deposit due date has passed. You set Reminder frequency (how many days apart) and Number of messages to send. |
Invoice Final Payment Reminder | When an invoice is sent and client has an outstanding balance coming up | Reminds clients of remaining balance ahead of the due date | Yes | Yes | Sends once. You set Days before final payment due date (2 by default). |
Invoice Final Payment Overdue Reminder | When an invoice is sent and client has an outstanding overdue balance | Reminds clients to pay their remaining overdue balance | Yes | Yes | Sends as a follow-up sequence after the balance goes past due. You set Reminder frequency (how many days apart) and Number of messages to send. |
Invite Your Party Reminder | When the booking client needs to invite their party members | Reminds the booking client to invite their group with a link to manage their guest list and a shareable invite link | Yes | No |
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NOTES:
How often do reminders get sent? You decide. The three invoice reminders above each have their own timing settings—there's no fixed system schedule. Click your organization name (top-left) → Notifications → Client, then click Edit template on the reminder you want to change. Whatever cadence you set, the emails go out at 5:00 p.m. Mountain Time.
Need to quiet things down for one trip? The "Can Turn Off" column above refers to your organization-wide Notification Settings. Every client notification—including the ones marked "No"—can be turned off for an individual booking. Open the booking, click the Audit trail tab, select the Messages filter, and click Message settings. From there you can toggle off individual notifications for that booking, or use the All communications toggle to pause everything for it at once.
Need to pause everything? There's a master toggle in your Notification Settings that turns off all client notifications at once. Switch it back on anytime to resume automated notifications.
Why it matters
Client notifications remove guesswork for your guests—covering every step from confirmation to payment reminders. By editing the right templates, you set the tone for their entire booking experience.