Brindlechute keeps clients in the loop with email and text notifications tied to their booking, payments, and trip. Every client notification can be edited, including the button text. Here's every one, grouped by what it's for. To edit or turn one off, click your organization name at the top of the left sidebar, click Notifications, then open the Client tab.
Bookings and Invoices
Notification | When it's sent | What you can change |
Booking Confirmation | A trip is paid or you confirm it | Edit only |
Booking Invoice Notification | You click Send Invoice on a booking | Edit only |
Booking Cancellation Confirmation | A booking is canceled | Edit only |
Link to Client Portal | You click Send client portal link on a client's profile | Edit only |
When you cancel a confirmed booking, check Don't send cancellation email in the cancellation pop-up to skip the cancellation email for that booking. Canceling a draft never sends it.
Itinerary and Party
Notification | When it's sent | What you can change |
Client Itinerary Reminder | You click Request Documents | Edit only |
Invitation to Join Itinerary | A client invites someone to their itinerary | Edit only |
Invite Your Party Reminder | The booking client still needs to invite their group | Edit only |
Trip Reminders and Changes
Notification | When it's sent | What you can change |
Pre-trip Reminder | The trip start date is coming up | Edit · Turn off |
Meetup Details Changed | A trip's meetup location, date, or time changes after the client can see it, or a booking moves to a new date | Edit · Turn off |
Post Trip Follow Up | The last day of the itinerary has passed | Edit · Turn off |
Pre-trip Reminder sends as many days before the trip as you choose, and Post Trip Follow Up as many days after.
Meetup Details Changed is off by default. Turn it on to start sending it. See Meetup Details Changed Client Notification.
Payments and Refunds
Notification | When it's sent | What you can change |
Payment Receipt | A client makes a payment | Edit only |
Automatic Payment Notice | 2 days before a scheduled automatic payment | Edit · Turn off |
Invoice Deposit Payment Reminder | The deposit is past due | Edit · Turn off |
Invoice Final Payment Reminder | The final payment is coming due | Edit · Turn off |
Invoice Final Payment Overdue Reminder | The final payment is past due | Edit · Turn off |
Refund Issued Notification | You issue a refund | Edit only |
Refund Processed Notification | The refund is on its way back to the original payment method | Edit only |
ACH payments get two Payment Receipts: one when the payment starts, and another once it settles a few days later.
You set the timing for the three invoice reminders. The deposit and overdue reminders send as a sequence. Click Edit template to set Reminder frequency and Number of messages to send. The final payment reminder sends once, 2 days before the due date by default. Reminders go out at 5:00 PM Mountain Time.
Automatic Payment Notice is email only.
Gift Cards
Notification | When it's sent | What you can change |
Gift Card Delivery | A gift card is issued or bought with a recipient email | Edit only |
Gift Card Receipt | The payment for a gift card goes through | Edit only |
Gift Card Payment Failed | An online gift card payment doesn't go through | Edit only |
Gift Card Delivery goes to the recipient. The other two go to the client who paid. All three are email only. See How Gift Cards Work.
Wallet
Notification | When it's sent | What you can change |
Wallet Top-Up Receipt | The payment for a wallet top-up goes through | Edit only |
Wallet Top-Up Failed | A wallet top-up payment doesn't go through | Edit only |
Wallet Refund Notification | A refund goes into the client's wallet | Edit only |
If someone tops up another client's wallet, the wallet's owner is also told how much was added. The two top-up emails are email only. See How the Client Wallet Works.
Good to know
"Edit only" means the notification can't be turned off for your whole organization, but you can still change its wording.
Every notification can be turned off for one booking. Open the booking, click the Audit trail tab, select the Messages filter, and click Message settings. Turn off individual notifications for that booking, or use All communications to pause everything for it.
Choose email, text, or both with the Send via dropdown on the Client tab. Notifications marked email only above can't be sent by text.
Need to pause everything? The Client notification toggle at the top of the Client tab turns off all client notifications at once. Switch it back on anytime to resume them.