If you canceled a booking without refunding at the time, you can still issue the refund later. Whether you refund at all is your call — it depends on your cancellation policy and what you agreed with the client.
In the left sidebar, under Platform, click Bookings and open the canceled booking. You'll see a Needs Refund status alongside Canceled at the top of the Booking Detail page.
From there you have two ways to refund, and they work differently.
Option 1: Refund from the banner
The banner at the top of the booking shows the amount to refund. Click Refund client to open the Refund window, which shows the order summary on the left and your options on the right.
Under How would you like to proceed?, choose:
Refund price difference and adjust balance to $0
Don't refund and adjust balance to $0 — closes the booking out without returning any money
If refunding, set the Amount to refund. Brindlechute suggests an amount, or click Set to $0. The window lists each payment method with its balance and the amount being refunded to it.
Confirm. The client is notified of the refund.
Use this route when you're settling the booking to a $0 balance and don't need to choose how the refund is applied.
Option 2: Refund from the Payment Summary
Scroll down to the Payment Summary box near the bottom of the booking. You'll see a Suggested Refund amount — the balance, not including fees — and a Refund button at the bottom-left of that box.
Click Refund. The How would you like to issue this refund? window opens.
Choose Reverse a charge, Refund and adjust balance, or Refund as compensation, then click Next.
Set the refund amount and click Confirm refund $X.XX.
Use this route when you need control over how the refund affects the invoice. For what each method does, see Understanding Refund Methods.
Note: Refunds are processed on the original payment methods. It may take 5–15 business days for the funds to appear on your guest's account.
Related: