Sometimes you need to cancel a booking but not issue a refund. Brindlechute makes this simple.
How to Cancel Without a Refund
Open the booking you want to cancel. You can access it through the Bookings tab or from the Trip Calendar.
Scroll down to the Payment Summary section.
At the bottom-left, click Cancel.
Under How would you like to proceed?, choose Cancel without refund (settle balance to $0).
To skip the client notification, check Don't send cancellation email.
Click Confirm cancellation without refund.
The trip will now be canceled without refunding the client.
What You’ll See
The trip will be deleted from your calendar, so it won’t clutter your schedule.
The booking will still display a Refund Needed note. This only means the system is showing an outstanding balance—it does not trigger an actual refund.
The canceled booking remains accessible, and you can return at any time to issue a refund if circumstances change. See Refund a booking after cancelling without a refund.
This allows you to keep records clear while ensuring no refund is sent.
Related:
How To Cancel a Booking — full steps, including canceling from a phone
Rebooking the Client After Canceling — apply what they already paid to a new booking