Sometimes you need to cancel a booking but keep the client's payment — for example, under your cancellation policy. Canceling without a refund settles the booking's balance to $0 and returns no money to the client.
How to Cancel Without a Refund
Open the booking you want to cancel:
From Bookings — click Bookings in the left sidebar, then click the booking to open it.
From the Trip calendar — click Trip calendar in the left sidebar, click the trip, then click Manage booking in the pop-up.
Scroll down to the Payment Summary section.
At the bottom-left, click Cancel.
Under How would you like to proceed?, choose Cancel without refund (settle balance to $0).
To skip the client notification, check Don't send cancellation email.
Click Confirm cancellation without refund.
What You'll See
The trip comes off your calendar.
The booking shows Canceled and Payment Retained at the top. The balance is settled to $0, and the client's payment stays with you.
The canceled booking stays accessible, and you can still refund the client later with Refund as compensation. See How to Refund a Canceled Booking.
Related:
How To Cancel a Booking — full steps, including canceling from a phone
Rebooking the Client After Canceling — apply what they already paid to a new booking