Sometimes you need to cancel a booking but not issue a refund. Brindlechute makes this simple.
How to Cancel Without a Refund
Open the booking you want to cancel. You can access it through the Bookings tab or from the Trip Calendar.
Scroll down to the Payment Summary section.
In red, select Cancel or Refund, then choose Cancel.
In the Confirm Cancellation window, leave Amount to refund at $0.
To skip the client notification, check "Don't send cancellation email."
Click Confirm cancellation & Refund.
The trip will now be canceled without refunding the client.
What You’ll See
The trip will be deleted from your calendar, so it won’t clutter your schedule.
The booking will still display a Refund Needed note. This only means the system is showing an outstanding balance—it does not trigger an actual refund.
The canceled booking remains accessible, and you can return at any time to issue a refund if circumstances change.
This allows you to keep records clear while ensuring no refund is sent.
Resolving Outstanding Balances and Charging Tips
If you encounter an issue where a newly added tip cannot be charged due to an outstanding balance, follow these steps:
Open the booking and adjust it to reflect the original invoiced items. Then, add the tip so the invoice includes the original amounts plus the tip.
Process the payment for the tip.
Cancel any remaining dates and close the booking without issuing a refund. This process ensures the outstanding balance is cleared, the tip is charged, and the booking is closed cleanly.
Rebooking the Client After Canceling
If you're creating a new booking for the same client — for example, after an accidental double booking — you can apply what they already paid as a discount on the new booking instead of charging them again.
Create the new booking for the client.
Open the new booking and click to edit it.
Scroll down to the Invoice Summary section and click Set booking discount or promo code.
Enter the total amount the client already paid on the canceled booking as the discount.
Add a note marking that the discount reflects a prior cancellation, for your reference.
Click Save at the top. A window will appear where you can send an invoice for any remaining balance — or click X to close it without sending the invoice yet.
Fees are calculated on the amount collected in each transaction, so no new fees are charged on the discounted portion — the client already paid fees on the original payment. Fees apply only to any remaining balance you collect. If the client was fully paid, the new booking's balance will be $0 and no fees are charged.