If a guide's payout needs to be different from the calculated amount — a negotiated rate for a specific trip, an agreed-upon extra, or a correction — you can adjust it before the payment is sent.
To change a payment amount:
Go to the Guide Payments tab.
Filter to the guide or the pay period you're covering.
Click Submit payments in the top right.
In the Adjustments column, enter the amount to add to the guide's base payout, then confirm the row total.
Select the payment and click Send.
Adjustments add to the base payout — they don't replace it. Check the base before you type. If the base payout is $400 and you want the guide to receive $500, enter $100. If the base shows blank or $0.00 — which happens when no rate is configured for that experience — enter the full amount you want them to receive. To pay less than the base, enter a negative adjustment. The row total updates as you type, so confirm it reads correctly before sending.
The adjustment appears as its own line on the Guide Payment Details screen, so the base payout and the adjustment stay visible separately in your records.
If the payment has already been scheduled, cancel it first (see Canceling a Guide Payment), then follow the steps here to pay it at the corrected amount.