Remove wallet credit when a client's wallet holds more credit than it should, for example if credit was issued by mistake or added twice. The credit is taken out of the wallet, and nothing is paid back to the client.
How to remove wallet credit
Click Clients in the left sidebar, then click the client.
Click Edit on the Wallet card at the top of the profile, then click Adjust credits. You can also click the Wallet tab, then Edit.
Under Adjustment, select Debit.
Enter the Amount to remove.
Enter a Description explaining why you're removing the credit.
Check the Summary at the top, which shows the current balance, the adjustment, and the new balance, then click Remove credit.
After you remove the credit
The client's wallet balance goes down by the amount you removed, and the change appears in the timeline on the Wallet tab with your description.
Good to know
Nothing is paid back to the client. Removing credit doesn't refund any money. To give a client money back, refund the booking instead.
You can't remove more than the wallet holds. If the Amount to remove is more than the client's balance, you can't continue.
A description is required. You can't remove credit without one.
To add credit without a payment, see How to Issue Wallet Credit. For how the wallet works end to end, see How the Client Wallet Works.