Issue wallet credit when you want to give a client credit without charging them. For example, you might issue credit as a goodwill gesture or to make up for a trip that didn't go as planned. The credit is added to the client's wallet, and they can spend it on future bookings.
How to issue wallet credit
Click Clients in the left sidebar, then click the client.
Click Edit on the Wallet card at the top of the profile, then click Adjust credits. You can also click the Wallet tab, then Edit.
Under Adjustment, leave Credit selected.
Enter the Amount to issue.
Enter a Description explaining why you're issuing the credit.
Check the Summary at the top, which shows the current balance, the adjustment, and the new balance, then click Issue credit.
After you issue the credit
The credit is added to the client's wallet balance and appears in the timeline on the Wallet tab. Your description is kept with the entry, so your team can see why the credit was issued.
Good to know
No payment is taken. Issuing credit doesn't charge the client. To add credit the client pays for, see How to Top Up a Client's Wallet.
A description is required. You can't issue credit without one.
Issued credit can't be cashed out. It can only be spent on bookings with your business.
To take credit back out of a wallet, see How to Remove Wallet Credit. For how the wallet works end to end, see How the Client Wallet Works.