This guide explains how to set up and configure the POS to sell webshop products. It focuses on operations performed in the Back Office by manager-level users.
To learn how staff use the POS in day-to-day sales, see How to Use the POS to Sell Webshop Products.

Part 1 - Configuring the POS interface

The POS uses a tile-based layout to help staff navigate and add products to a basket. There can be up to three tile layers:

Category layer – Displays categories
Product layer – Displays products within a category
Variant layer – Displays product variants (if applicable)

Each layer must be configured to define which products are available for sale through the POS and ensure a smooth, intuitive user experience for your team.

Go to Back Office > Settings > POS to start configuring.

Manage Categories

Categories group related products and appear on the POS home screen.

POS categories are independent from webshop categories. You can mirror your webshop structure, create a new one, or set up a mix of both.
To add a category, click the “+” tile in the last position and give it a clear name.

Customise each category by hovering over its tile:

Change the icon and colour
Reorder categories using drag-and-drop: you can ensure that your best-sellers are on the first row, or that similar categories are close to one another
Archive categories (they are not deleted: you can restore them later from the Archived section at the bottom of the page)

Manage Products

Click on a category to access its products. By default, new categories are empty.

To add products, click the “+” tile and choose one of two methods:

Search and add products individually
Add a group of products: select a webshop category and choose all or some products in that category. This is useful when creating POS categories that are similar to your already defined Webshop categories.

Before adding, you can assign a tile colour to all selected products.

Customise each product by hovering over its tile:

Change the colour
Reorder tiles using drag-and-drop to optimise layout
Remove a product from the POS (this does not delete it from your webshop)

💡 The same product can be added to multiple POS categories. For instance, a product might be listed under both “Accessories” and “Best-sellers.”

Manage Variants

A product can have variants based on two characteristics, colour and size.

If a product has variants, its tile will:

Show the number of variants
Display “From {price}” instead of displaying a unique price if variant prices differ

Click the tile to configure the variant layer.

⚠️ You cannot choose which variants are shown: all variants defined in Back Office > Products > Webshop will appear. To add or remove variants, edit the product in the Webshop section.

Variant tiles can be:

Coloured individually (e.g. assign a consistent colour per size or colour)
Reordered for clarity

Saving Your Configuration

Click the Save button to apply your changes.
If you navigate to another Back Office page without saving, a prompt will ask you to confirm (note: this does not trigger if you close the browser tab).

Part 2 - Configuring Staff Access

Accessing the POS requires a staff account with the “POS” role. This role grants access only to the POS interface (not the Back Office).

Create a POS account via Back Office > Settings > Staff > Add staff, and fill in the details (first name, last name, email, password).

Multi-location Back Office

If you're using billing groups, each POS staff account must be linked to a specific billing group. This ensures that sales are correctly tied to the proper legal entity and stock.

How Many Staff Accounts Do You Need?

If you have multiple employees, it depends on your operational needs:

If you want to track sales per employee, create one account per staff member.
If you don't need detailed tracking, a shared account may be sufficient.

If you have multiple devices:

✔️ Recommended setup: At least one staff account per active device – avoids overlap and ensures clarity (each staff account sees only their own baskets).
❌ Not recommended: Using the same staff login on multiple devices simultaneously can cause confusion, as changes on one device appear on the other after a page refresh.

If you have multiple billing groups (multi-location setup), you need distinct staff access for each billing group.

💡 You can always delete staff accounts from the Back Office if they're no longer needed.

Part 3 - Monitoring Sales

Inventory management

POS sales decrease product stock in real time, just like webshop or Back Office sales.

For multi-location setups, if you're managing distinct stocks by billing group, stock is decremented for the billing group linked to the staff account.