Prerequisites
Access to the invoice details page in Billing > Invoices
An existing invoice
Detailed explanation
On the invoice details page, several payment amounts are displayed. Each one reflects a different stage of the payment process.
1. Total due
This is the total amount of the invoice.
It corresponds to the full price that must be paid.
2. Payment received
This is the total amount already paid successfully.
These payments are confirmed and cannot fail.
3. Payment planned
This is the total of future scheduled payments.
These payments have not yet been attempted (e.g. instalments).
4. Payment pending
This includes payments currently being processed.
For example:
SEPA direct debit
BACS payments
⚠️ These payments can still fail.
5. Payment outstanding
This is the remaining amount to be paid.
It is calculated as: Total due – (Payment received + Payment planned + Payment pending)
👉 If this amount is greater than 0, the invoice is not fully covered.
Example
For a 100€ invoice:
Initially:
No payments → 100€ outstanding
After setting up 10 instalments of 10€:
100€ planned → 0€ outstanding
If one payment is processing:
80€ planned + 20€ pending → still 0€ outstanding
If one payment succeeds:
20€ received + 80€ planned → still 0€ outstanding
If one payment fails:
20€ received + 70€ planned → 10€ outstanding
Additional information
⚠️ Important
If Payment outstanding > 0, the invoice is overdue. An action is required (manual payment or retry).
💡 Good to know
A failed planned payment creates the same situation as a canceled one, with the failed attempt visible in the payment list.