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Stripe verification required — what to do before July 16

Stripe needs updated information from your studio before July 16, 2026. Here's exactly what to do — it only takes a few minutes.

Why am I seeing this?

Stripe — our payment provider — needs studios to confirm or update their business information before July 16, 2026. This is a standard verification required across all of Europe as part of new financial regulations.

It's quick to complete, and doing it now means your payments keep running without interruption. 👍

⚠️ If you don't complete this before July 16, your payouts (money transferred to your bank) and card payments may be paused until the verification is done.

What do I need to update?

When you log in, a pop-up will show you exactly what's missing. It will be one or more of the following:
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  • Your IBAN / bank account — the account where bsport sends your payouts

  • Business profile — your company activity, website, or support contact

  • Company tax ID — your SIRET, VAT number, or equivalent

  • Business verification document — a document proving your company exists (see examples below)

  • Legal representative information — the name and ID of the person legally responsible for the business

How do I do it?

The steps depend on what's missing:

📋 If you need to add or update your IBAN

This is handled directly in bsport — no need to go to Stripe.

  1. Log in to your bsport dashboard

  2. Click "Update my settings" in the pop-up

  3. Go to Settings → Company

  4. Enter your bank account details (IBAN)

  5. Save — done! ✅

📋 If you need to update business information or documents

This is handled on Stripe's side. Don't worry — it's a straightforward form.

  1. Log in to your bsport dashboard

  2. Click "Update my information on Stripe" in the pop-up

  3. You'll be redirected to a secure Stripe page
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  4. Fill in the required fields and/or upload your documents

  5. Submit — Stripe will review and confirm within a few minutes to a few hours

  6. The pop-up will disappear from your dashboard once Stripe confirms ✅

What documents are accepted?

Here are examples of documents Stripe may ask for, depending on your business type:

For the business verification document:

  • 🇫🇷 France: Extrait Kbis (less than 3 months old)

  • 🇩🇪 Germany: Handelsregisterauszug

  • 🇪🇸 Spain: Certificado de situación censal

  • 🇬🇧 UK: Companies House registration

  • 🇮🇹 Italy: Visura camerale

  • Other countries: an official document from your company registry or tax authority confirming your business exists

For the legal representative:

  • A valid passport or national ID card of the person who is the legal representative of the company (usually the director or owner)

💡 Tip: Have your documents ready before starting — it makes the process much faster.

FAQ

The pop-up disappeared — did my update go through?

Yes! If the pop-up is gone, Stripe has confirmed your information is up to date. No further action needed.

The pop-up is still showing after I submitted my documents

Stripe sometimes takes a little time to process submissions. If your account shows "under review", your documents have been received and are being checked. The pop-up will disappear automatically once confirmed — usually within a few hours.

I don't see the pop-up anymore but I haven't done anything

It's possible your information was already complete, or that you have an immunity period active. If you're unsure, check with our support team.

I'm stuck or can't find what to update

Don't hesitate to contact us via the chat — we'll look into your account and help you identify exactly what's needed.

Need help?

Our team is here for you. Reach out via the chat button in your dashboard and we'll guide you through the process. 🙏

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