Stripe, our payment provider, has to verify every business that receives payments. It can ask you for information when you open your account and again later, for example when regulations change or your details change. Until the verification is done, your payouts and card payments can be paused.
How to complete a verification
Log in to your Back Office. A pop-up shows what's missing.
Click Update my information on Stripe. You'll be redirected to a secure Stripe page.
Fill in the fields or upload the documents requested, then submit.
Stripe usually reviews within a few hours. The pop-up disappears once it's confirmed.
⚠️ Your payout IBAN can't be changed from the Back Office. If Stripe asks for a new bank account, contact us in the chat (main account holder only). See Change your bank account details.
What every country needs
Business profile: your activity, website and support contact.
Company tax ID: SIRET, VAT number or the equivalent in your country.
Legal representative: a valid passport or national ID card of the director or owner.
Business document: an official document from your company registry or tax authority.
Accepted documents by country
Country | Business document | Specific points |
France | Extrait Kbis (less than 3 months old) | [Billing to complete] |
Germany | Handelsregisterauszug | [Billing to complete: VAT number requirements] |
Spain | Certificado de situación censal | [Billing to complete] |
Italy | Visura camerale | [Billing to complete] |
Netherlands | [Billing to complete: KvK extract] | [Billing to complete: NL-specific requests] |
Switzerland | [Billing to complete] | [Billing to complete: TWINT activation requirements] |
United Kingdom | Companies House registration | [Billing to complete] |
Other countries | Official document from your company registry or tax authority |
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Common questions
I submitted my documents but the pop-up is still there
I submitted my documents but the pop-up is still there
If your account shows "under review", Stripe has received your documents. The pop-up disappears once they're confirmed, usually within a few hours.
Stripe rejected my document
Stripe rejected my document
Check that it is recent, readable, shows the full page and matches the company name on your account. Then upload it again from the same pop-up.
I'm stuck
I'm stuck
Contact us in the chat with a screenshot of the Stripe message. We'll tell you exactly what's missing.