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Membership billing

This article covers how Membership billing works in the New Back Office.

ℹ️ This article will be updated as we release more improvements over the coming months.

Membership billing gives you a clear view of every invoice for a member's membership, plus the tools to adjust or cancel it. It replaces a flat, single-scroll list with a structured summary, a change history, and one consolidated way to cancel.

Underlying billing logic is unchanged — the recurring price, join fee, and membership terms all carry over exactly as configured.

Summary and History tabs

Open a membership and select Billing to land on the Summary tab: a paginated table of every invoice, with Billing date, Status, and Price. Status follows the standard invoice statuses — Paid, Open, Draft, Voided, or Refunded. A side panel shows the linked membership at a glance, and Subscribed member links straight to their profile.

The History tab logs every change made to the account — payments succeeded, failed, refunded, or pending; the membership created or canceled; auto-renewal turned on or off — each with a timestamp, filterable by type.

Editing an invoice

Select the pen icon on an invoice to edit its billing date or price. Only upcoming invoices can be edited — past invoices are read-only.

When editing price, two toggles let you apply the new amount beyond that single invoice: to all invoices before the next auto-renewal, to all invoices after it, or both. Leave both off to change that invoice only.

Cancelling a membership

Cancel replaces the separate Stop and per-invoice cancel actions. Choose the invoice to cancel from — that invoice and every later one are marked Voided.

Pausing a membership

Use the Pause icon at the top right of the page — the same icon, in the same place, as on the membership's detail page. See Create and manage memberships for the full pause flow.

Payment method and details

The right panel splits into two tabs: Details (price, join fee, invoices, auto-renewal, commitment period, included pass, note) and Payment method, where you register or update how the member pays — card, SEPA Direct Debit, credit account, or payment terminal — with an instalment timeline where relevant. Switch pass is available from the Included dropdown.

Common questions

Where did the "Stop after this invoice" and "Terminate" buttons go?
They're now a single Cancel action. Choose the invoice to cancel from — that invoice and all later ones are marked Voided.

Can I edit an invoice that's already in the past?
No — only upcoming invoices can have their billing date or price edited.

If I change one invoice's price, does it change the others?
Only if you turn on the toggle to apply it to invoices before or after the next auto-renewal. Left off, it applies to that invoice only.

Related

  • Create and manage memberships

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