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Bill and manage subscriptions
Bill and manage subscriptions

The goal of this article is to help you bill and manage your subscriptions.

Kevin Bagayoko avatar
Written by Kevin Bagayoko
Updated over a year ago

We are going to see the different options that you have with the new version of our subscription system.

1st Step: Bill a subscription.

First, you need to go on the member's account, by looking for him/her in the search bar.

Click on 'Subscribe' at the bottom right corner of your screen.

Choose the subscription in the list:

Choose the billing date and the payment method.

Click on 'Bill'.

The new subscription shows up at the bottom of the page. If not, refresh the page.

Click on it in order to see the details related to the subscription and discover the new display.

This means that the payment is pending

2nd Step: Manage your subscription.

Several options of configuration are now available here when clicking on the little pencil:

  • See the invoice to open it

  • Modify the date

This action is reversible.

  • Modify the price

You can choose to update all future payments by ticking the box.

This action is reversible as well.

  • Stop the subscription

You can unschedule the stop.

3rd Step: Cancel and refund an invoice without stopping the subscription.

When the payment of an invoice has gone through, you can see the status updated as follows:

You can cancel the invoice by clicking on it > 'Cancel' and choose the payment method for the refund.

4th Step: Pause the subscription.

You can pause the subscription as well by clicking on 'Pause'.

Choose when you want to pause the billing.

This means that the subscription is paused:

The action is reversible.

5th Step: Modify the payment method.

Click on 'Modify'.

Add a new payment method.

6th Step: Activate and deactivate the auto-renewal:



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