Your bsport invoice is paid automatically with the payment method saved on your bsport plan. If the payment fails, or if the payment is disputed with your bank, your invoice stays unpaid and the steps below apply.
1. Daily reminder
Every day at 8 AM, managers see a pop-up saying that the studio has an unpaid invoice.
You can close it, but it comes back every day until all your bsport invoices are paid.
2. Platform blocked after 15 days
If an invoice is still unpaid 15 calendar days after the first failed payment, your platform is blocked:
The pop-up stays on screen and can't be closed.
The only pages you can access are your bsport subscription settings and the chat with our team.
Example: if the payment fails on the 8th, the platform is blocked on the 23rd or 24th.
Disputed invoices
If you dispute a bsport payment with your bank, the same rules apply: daily pop-up, then blocking if the dispute isn't settled after 15 days. If several invoices are disputed, all of them must be settled before the pop-up disappears.
How to pay your unpaid invoice
Go to Settings > Plans & upgrades (Classic Back Office: Settings > bsport plans & upgrades).
Check that your payment method is valid and update it if needed.
Pay the unpaid invoice.
Once all your invoices are paid, the pop-up disappears and the platform is unblocked.
Frequently asked questions
The payment button doesn't work, or my payment keeps failing.
Contact us through the chat (it stays available even when the platform is blocked) with a screenshot of the error. Our Billing team will help you settle it.
I think this invoice is wrong.
Contact us through the chat with the invoice number before disputing the payment with your bank. A bank dispute keeps the invoice unpaid and can lead to blocking.
I need a few more days to pay.
Contact us through the chat as soon as possible. In justified cases, our Billing team can temporarily lift the block until an agreed date.