Some situations look like bugs but are how the platform is designed to work. Check this list before reporting a problem. If your situation isn't here, see How to report a bug.

"My first payouts are taking a long time."
Expected. Stripe applies a delay of 7 to 14 days on new accounts, a minimum payout amount, and a slower first payout. See Understanding Stripe Payouts with bsport.

"Payments from Friday only arrived on Monday."
Expected. Payouts are made on business days only, with no weekend or bank-holiday processing. See Receive daily payouts.

"A member's payment shows as blocked."
A blocked transaction means the payment failed at the bank or card level. It wasn't blocked by bsport. Ask the member to check with their bank or use another payment method.

"Stripe refuses my bank details."
Stripe checks, for example, that the account holder's name matches the bank account. bsport can't override these checks. Correct the information so it matches exactly.

"Payment fees are no longer on my bsport invoice."
Expected since June 2026. They are now deducted from each payment. See How payment fees are applied and billed.

"I see a pop-up about an unpaid invoice" or "My platform is blocked."
Expected when a bsport invoice is unpaid or disputed. See Unpaid bsport invoice: reminders, platform blocking and how to pay.

"The calendar widget shows a list instead of cards on my desktop."
Expected. The widget switches to cards only when the space it sits in on your website is wider than 1280px. See Widget: most common problems for this and other widget display questions.

Contact us through the chat, describing what you did, what you expected and what happened. We'll tell you whether it's expected behaviour or a bug.