As part of the functionality to set up online courses using a videoconference platform, we have set up an easy-to-use video conferencing system (no application downloads and compatible with a large number of tools).

However, being an outsourced service that we do not have control over, we will not be able to provide any support on this platform.
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There are 2 options you can use for this :

1st option: Use our Zoom integration add-on to automatically manage online courses, create Zoom meetings and automatically populate the links in each session and send them to booked students.

Follow the steps described in this article: https://intercom.help/bsport-helpcenter/en/articles/3901503-set-up-your-zoom-integration-for-you-online-sessions. Please keep in mind this is an add-on, if you don't have it yet, contact your Account Manager for more information.

2nd option: Set up your video conferencing links manually

WARNING: This must be done at least 15 minutes before the start of the course! And also, make sure that the activity linked to the online session is marked as a "livestream" activity. To check this go to My Studio > Group Activities in your backoffice, and click the pen icon for the desired activity to edit it, you'll see the tickbox as shown below under the activity description:

In "Calendar" > Click on the session in question > Click on "Edit".

Then copy and paste the link of each session in the livestream link field:

WARNING:

This operation must be repeated for each session (you can set the same link in recurrence using the process describe to edit sessions here: https://intercom.help/bsport-helpcenter/en/articles/3271716-create-edit-cancel-or-delete-your-sessions)

It must be a link and not free text !!!!

Do not leave any space at the beginning of the URL !!!