1st Step: Choose from the invoice.
There are two ways to find the invoice:
Path 1: Go to the student's profile > Click on the "Course Card" tab > Click on the course card to cancel > Click on the associated invoice.
Path 2: Go to the student's profile > Click on the "Billing" tab > Click on the invoice to cancel.
2nd Step: Cancel the invoice.
The associated invoice is displayed. Now click on "Cancel".
3rd Step: Refund your customer.
Once you have clicked on "Cancel", the system will offer you 3 ways to refund your member:
Be careful when deleting an invoice it also deletes all the reservations associated with the card.
For more information on the other features of the Members tab, go to the Members section of the Help Centre.