⚠️ You will not be able to refund a subscription if there is a pending payment. You will have to wait for that payment to go through. It can take up to 7 working days depending on the bank.
1st Step: Go to the subscription.
In the search bar, search for the Member > Click on "Billing" > Click on the subscription that you want to stop and refund.
2nd Step: Stop the subscription.
On the line of the first invoice, click on the pencil > "Stop after this invoice".
3rd Step: Refund the customer.
You can choose any invoice of the subscription that has been paid for to refund.
Click on the invoice(s) you wish to refund > Click on "Cancel" at the bottom right of your screen.
You now have 3 options:
Choose "Direct refund" only if the subscription was paid by credit card or IBAN
> Click on "Refund".Choose ''refund on credit (balance). The amount of the invoice will be added to the member's account, which he or she can use when buying a product.
>Click on "Refund".Choose "Manual refund" for subscriptions that have not been paid online (or other type of payments)
> Click on ''Cash'' > Click on "Refund".
