In order to proceed with the relaunch of the subscriptions following the steps described below, you must first have recreated the contracts corresponding to the contract used with your previous supplier in the Products > Contracts section.
How to set your subscriptions to start in the past ?
1️⃣ Go to the profile of your member from your back office bsport
2️⃣ Click on the [SUBSCRIBE] button at the bottom right of your screen
3️⃣ Select the contract that corresponds to the one that was subscribed on your previous platform.
4️⃣ At the top of the form that opens, enter the billing start date corresponding to the first billing date of the subscription.
A confirmation modal window will appear telling you that you are creating past invoices.
5️⃣ Select your member's payment method
📢 After selecting a date in the past, a new section "Payment of past invoices" will appear. In this section, you will need to select the payment method you wish to use to pay past invoices.
There are two payment options available to you:
Charge to registered payment method: The same payment method will be used to pay past and future invoices. This option applies if the member has not paid previous invoices.
If you choose to pay by card, SEPA or customer deposit, all past invoices will be debited at the same time on this payment method (payments are made every day at 10am).
⚠️ In this case, make sure that your member will be able to pay all past invoices at once. The earlier the subscription starts, the higher the amount to be paid at once.
Manual payment: Past invoices will be recorded as paid manually, i.e. no online payment will be made.
Online payment will only be made for future invoices, and will correspond to the payment method you have selected.
This payment method is useful if your member has already paid past invoices and you do not want to charge them a second time.
6️⃣ Click on [CONFIRM] the payment
Having chosen a billing date in a past month, a confirmation modal window will appear when you attempt to confirm the payment. To confirm the action, enter the value displayed on the modal. This is the amount that will be billed to your member in a single payment.
This modal window is a security feature to prevent unintentional billing.
After confirmation of the payment, all your invoices included in the subscription will be created, and will start on the defined date.
📽️ You can also watch the explanation of this method 1 via our video tutorial here.
⚠️ Now that your subscription is restarted, be aware that your member will potentially have two cards valid for the current month:
the one from the migration
the one created for the relaunch of the subscription.
You have two options for cleaning:
🧹 if the pass has unlimited credits:
You can block the current pass coming from the migration (Ex: MBO: Unlimited) Member profile > Passes > Block
⚠️ Be careful to block the pass issued from the migration.
Now your member has only one valid pass: the one from the subscription dunning.
🧹 if the course card has limited credits:
You can cancel the invoice corresponding to the current course card created by the subscription relaunch.
Member profile > Billing > at the bottom of the page, click on the corresponding subscription.
Click on the invoice of the current pass:
Cancel the invoice and proceed with the refund via the "manual refund" option:
Now your member has only one valid pass: the one from the migration because it has the right number of credits left.