Skip to main content
All CollectionsSettingsBilling
Subscription : Automatic cancellation of sessions in case of failed payment or dispute
Subscription : Automatic cancellation of sessions in case of failed payment or dispute

This article will help you setting up the automatic cancellation in case of disputed payments

Kevin Bagayoko avatar
Written by Kevin Bagayoko
Updated over a year ago

You need to go to "Settings" > "Billing" > Tick the box "Deactivate subscriptions when payments fail" that will allow you to activate the "Cancel associated bookings for subscriptions when payments fail"

Click on "Update" to save the settings.

The sessions booked with the pass linked to the subscription will be automatically cancelled. The credits will be refunded. Warning : once the invoice paid, you will need to book the sessions again.

⚠️ Warning : when the Smart Retries is activated, the cancellation is made after the last attempt programmed.⚠️

Did this answer your question?