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Activate the automatic cancellation of sessions
Activate the automatic cancellation of sessions

The purpose of this article is to teach you how to activate the automatic cancellation of your sessions when bookings are insufficient.

Kevin Bagayoko avatar
Written by Kevin Bagayoko
Updated over a year ago

1st step: Edit the activity.

On your platform, go to My Studio > Group Activities and click on the edit button.

2nd step: Activate the automatic cancellation of your sessions.

In the form, tick the "Automatically cancel underoccupied sessions".

Then you can choose the automated rule for cancelling your sessions.

For example: cancel the session if there is 1 booking or less (≤) 6 hours before the start of the session.

An email will be sent to accounts with the Owner or Admin role (to check Settings > Staff), as well as to the teacher (or substitute teacher) for the session in question. An email will also be sent to the students.

⚠️ Attention: once this option is activated, the sessions will then be cancelled automatically if they meet these criteria!

Credits will be automatically refunded on passes.

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