How to cancel a booking
To cancel a confirmed booking, simply go into the app and via the Bookings section you'll be able to get onto the specific booking page. Upcoming bookings can also be found at the top of your homepage.
On the booking page you will see an option to Edit booking. Clicking this will give you the option to edit times or cancel the booking. You can leave your sitter an optional cancellation note to let them know why you're cancelling. Cancelled bookings then are listed in the History section of your Bookings page.
Do I need to pay to cancel a booking
If bookings are cancelled more than 24 hours ahead of the scheduled start times, there are no fees.
If you cancel a sit with less than 6 hours’ notice, a minimum cancellation payment of 50% of the total sit value will automatically be applied and paid to the sitter. You can pay more if you choose to, but we want to make sure sitters are paid fairly for their time if cancelled on at short notice. If your sitter is happy with you cancelling at short notice, please ask them to get in touch with support.
When cancelling your sit within 24 hours, a Bubble booking fee will also be charged if you're not a Bubble Plus subscriber. You can see more info in the 'How much does it cost?' FAQ on the app's homepage.
If you cancel with more than 6 hours' notice, you are not forced to make a cancellation payment — however, the app does offer you a very easy way to make a goodwill payment instead.
Bubble is a marketplace — a community — which thrives when both sides treat each other fairly and with respect. Our job is to provide our customers the tools that makes it super-easy for them to do that, and our cancellation policy is an example of that.
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