At Bubble, we strive to provide the best possible experience for parents and sitters and are committed to resolving any concerns fairly and efficiently.
If you would like to raise a complaint or if you encounter a problem while using the app, please follow the following steps:
Please send an email to support@joinbubble.com.
State the nature of your complaint, providing as much relevant information as possible including your name, registered email address or phone number, date and time of the incident, and a detailed description of the issue and/or names of the users involved.
If you are experiencing a technical issue, please include screenshots or a screen recording demonstrating the issue where possible, as well as sharing the version of the app you are currently using (located at the bottom of the Main Menu within the app), as well as the device you’re using and current operating system.
Our support team will acknowledge your message and initiate an investigation into the matter. We aim to acknowledge all emails within 24 working hours.
If the initial response does not resolve your issue or you believe it requires further attention, please request that your complaint be escalated.
Your complaint will then be passed on to a Senior Manager for further review, and you will receive a response within 24 working hours.
For any other assistance, please don't hesitate to contact our support team at support@joinbubble.com.