At Bubble, we want to be sure that our pets and homes are left in reliable and caring hands. We aim to give pet parents total control, flexibility and peace of mind with the following features and processes. We believe that our pets deserve the very best, which is why our petsitter verifications are no less strict than those for childcare.

1. ID Verification - Every sitter must confirm their identity with the Bubble team using their passport or driving licence, and pass an online background check. (This is an adverse media check, and is not the same thing as a DBS check.)
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​2. Enhanced DBS Verification - Thousands of sitters have a verified DBS on Bubble and we offer them the option of buying one through our platform. Pet parents can clearly see on each sitter’s profile whether they have a verified DBS or not.
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​3. References - Sitters signing up to our platform must also supply two references from employers or families they’ve worked with before (this applies to all sitters who have joined since July 2019).
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4. Sitter profiles - Parents can read the reviews left by other parents, with the ability to toggle between childcare reviews, and Petcare reviews on a sitter’s profile. They can also message those parents in-app to chat to them too. Sitters can also fill out a dedicated petcare profile, showcasing their experience, interests and love for pets!
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​6. Communication and pre-sit meetups - Using our in-app messaging feature you can ask your sitter any questions and share any important information about the job and your pets. Some pet parents might prefer to meet up with a sitter in advance of a booking in order to get to know each other better, introduce their furry friends, and exchange house keys.
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7. Insurance - Every sitter on Bubble has £1m third party public liability insurance as standard, on all sits they do on Bubble, which we pay for ourselves.
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8. Secure payment - All payment is handled and tracked through the app, digitally and securely.
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​9. Support 7 days per week - Our team are around 7 days per week on our in-app Live Chat messaging service and are more than happy to walk you through the platform, answer any questions you have and explain how things work.
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​10. Reporting and safety concern alerts - You can report a user at the bottom of their profile, or contact our support team at support@joinbubble.com or via our in-app Live Chat at any time.