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Where do property reviews come from?

This article explains how reviews work today, why they matter, and what you can expect in the future.

Written by Barry - Buenro Concierge
Updated over 7 months ago

Property reviews and star ratings help you decide where to stay. On Buenro, reviews are provided by trusted partners so you can make informed decisions with confidence.


1. Why Reviews Matter

Reviews arenโ€™t just numbers โ€” theyโ€™re trust signals. They help you:

  • Understand what to expect from a property

  • Compare options beyond just photos and prices

  • Gain reassurance that others have already stayed there

  • Reduce uncertainty when booking with friends or groups


2. How Reviews Work on Buenro

Right now:

  • โญ Source: Reviews and ratings are provided by trusted partners.

  • ๐Ÿ“ Writing reviews: You cannot currently leave your own review in the app.

  • ๐Ÿ•’ Recency: Reviews may not always be the very latest, but they still provide a reliable snapshot.

  • ๐Ÿšซ Reporting: There is no option to flag or report reviews. If you notice an issue, contact Support.


3. What You Can Expect in the Future

User-submitted reviews will be introduced in a future version of Buenro. This will allow you to share your own experiences after a stay, adding even more transparency and trust to the platform.

Until then, the reviews you see come from trusted sources to help you book with confidence.

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