Buenro events are currently invite-only experiences created with selected event organisers.
If you receive an invitation or direct event link, you can use it to view the event details in the Buenro app. Receiving an invitation does not automatically guarantee attendance. Access may still depend on ticket availability, organiser approval, and any event-specific requirements.
1. Open Your Event Invitation
Use the direct event link shared with you to open the event in the Buenro app.
On the event page, you may be able to view:
Event dates and location
Ticket options
What each ticket includes
Event organiser details
Accommodation information, where available
Important event updates
Availability and features may vary by event.
2. Invitations and Organiser Approval
An invitation or shared event link allows you to access the event page, but it does not automatically confirm your place at the event.
Attendance may depend on:
Ticket availability
Approval from the event organiser
Event-specific entry requirements
If approval is required, the organiser will review your request before you can complete the ticket purchase.
A friend may be able to purchase an additional ticket for you, but each attendee may still need to be approved by the organiser.
Event invitations and accommodation invitations are different. Joining a room or accommodation group does not automatically give you access to the event or guarantee an event ticket.
3. Choose Your Ticket
Select the ticket option that best suits your plans.
Before continuing, review:
Ticket price and currency
What is included
Any limits per person
Age, identification, or entry requirements
The cancellation terms that apply to the ticket
Some events may require organiser approval before you can complete your purchase.
4. Complete Your Payment
At checkout:
Review your ticket details
Check the full price breakdown
Enter a promotional code, if available
Confirm your payment method
Payments are securely processed through Stripe.
Once the payment is confirmed:
You will see a confirmation in the app
You may receive an email receipt
Your ticket will appear in the event dashboard
If the payment fails, you can retry or update your payment method. You will only be charged once the payment has been successfully confirmed.
5. View Your Ticket and Event Details
You can access your ticket from the event dashboard.
Depending on the event, your ticket may include:
Ticket type
Entry details
Event information
A QR code or digital ticket, where required
QR codes or entry details may become available closer to the event date.
6. Assigning Multiple Tickets
If you purchase multiple tickets, each ticket should be assigned to the person attending.
Assigning tickets helps ensure that each attendee is correctly reflected in the app and can access the relevant event information.
Each attendee may still need to be approved by the event organiser, even if another person purchased the ticket on their behalf.
Tickets cannot currently be transferred or reassigned after assignment. Contact Support if an attendee can no longer attend or if you need help with a ticket assignment.
7. Refunds and Cancellations
Cancellation and refund terms vary depending on:
The event
The ticket type
The time of cancellation
The terms shown when the ticket was purchased
Cancellation requests are reviewed manually by the Buenro team. Requesting a cancellation does not automatically guarantee a refund.
To request a cancellation, contact Support and confirm:
The event name
The number of tickets you want to cancel
That you have reviewed and understood the cancellation terms
The team will review your request and confirm the available next steps.
In some cases, refund eligibility may depend on whether the ticket can be offered to someone on a waitlist. A waitlist does not guarantee that the ticket will be rebooked or that a refund will be issued.
Tickets cannot currently be transferred directly to another person.
8. Accommodation
If accommodation options are available for your event, open the event dashboard and view the accommodation map.
From there, you may be able to:
View accommodation near the event
Explore available properties
Create an accommodation group
Request to join another group, subject to acceptance
Accommodation is not automatically included unless this is clearly stated in your ticket details.
Joining an accommodation group or sharing a room with another attendee does not automatically give you access to the event. You may still need a valid ticket and organiser approval.
If you need help finding accommodation, joining a group, or completing a booking, contact Concierge. You can find Concierge at the bottom of the Buenro app home screen.
9. Event Groups and Updates
Depending on the event, the event dashboard may allow you to:
View event updates
Access accommodation information
See attendee or group information
Manage your ticket details
Join or create an accommodation group
Available features may vary by event.
Important Information
Buenro events are currently invite-only.
You must use the direct event link shared with you to access the event.
Receiving an invitation does not guarantee event attendance.
Ticket availability and organiser approval may still apply.
A friend may purchase an additional ticket for you, but you may still need organiser approval.
Joining an accommodation group does not guarantee access to the event.
Payment is only complete once Stripe confirms the transaction.
Ticket entry details may appear closer to the event date.
Tickets cannot currently be transferred or reassigned.
Cancellation requests and refunds are reviewed manually.
Refund eligibility depends on the terms for the event and ticket type.
If you purchased multiple tickets, make sure each ticket is assigned to the correct attendee.
Accommodation is separate unless explicitly included in the ticket.
Contact Support If
You were charged but your ticket does not appear
Your payment or promotional code failed
Your ticket or QR code is missing
You need to request a cancellation
You need help assigning multiple tickets
Your event link does not work
You need help with an invitation or organiser approval
You need help accessing the event dashboard
An attendee can no longer attend