Healthy Cities syncs your steps data directly from the Apple Health app on your phone. To sync your steps to your Healthy Cities account, you only need to open the Healthy Cities app on your phone.

Healthy Cities syncs your steps data from your device's cloud server online (not directly from your device or the corresponding app). To sync your steps to Healthy Cities, you need to first make sure they're available in the cloud.

To do this: open your device app on your phone. For example, open the Fitbit app. Pull down the screen to refresh (touch the top of the screen and drag your finger down) and this will push your data into the Fitbit cloud. Next, open the Healthy Cities app and your steps will sync.

To sync steps data into your Healthy Cities account, you will need to open the Healthy Cities app on your phone. Healthy Cities cannot sync your steps data if you do not open the Healthy Cities app.

We recommend syncing several times a day to keep your data up to date in your challenges. All Healthy Cities challenges have a 72-hour grace period after the challenge ends to give you extra time sync your final steps.

If you are missing steps for multiple days in your challenge, please reach out to your challenge admin(s) for assistance. They can adjust any step totals, up to 30 days back, at their discretion.

If you do not see your activity update after several sync attempts, please reach out to Healthy Cities support for assistance. We will assist you with any syncing questions.