The total estimated delivery time is approximately 10–20 business days, depending on customs clearance progress and flight arrangements.
📦 Shipping Timeline
1–7 business days: Seller ships to our Japan warehouse
4–6 business days: Shipment from Japan warehouse to Hong Kong
1–3 business days: Pre-shipment processing at Hong Kong transit hub
Local Delivery:
Hong Kong / Macau: 2–3 business days
Singapore: 4–7 business days
🚚 Dispatch Schedule
Our Japan warehouse dispatches shipments from Tuesday to Saturday.
Tracking status is usually updated on the following day after dispatch.
For example, if a parcel is shipped on Tuesday, the tracking status will be updated on Wednesday.
f a public holiday occurs in Japan or Hong Kong, processing and shipping timelines will be extended accordingly.
🔹 Peak Season Delay Disclaimer
Delivery timelines may be extended under the following circumstances:
National holidays in Japan or destination countries (e.g., Golden Week, year-end holidays, Lunar New Year)
Major promotional periods (e.g., 11.11, Black Friday)
Flight rescheduling or carrier delays
Customs inspections or clearance delays
Force majeure events (e.g., severe weather or unforeseen incidents)
During peak seasons or exceptional circumstances, actual delivery times may exceed the estimated timeframe.
Collect2Day shall not be held liable for delays arising from the above situations.