How are your fees calculated?
A platform fee of 5.75% is charged on the value of in-store products (excluding DRS fees) and includes VAT on the fee at 23%.
A delivery fee is charged and ranges from €5.99 - €6.99, depending on your chosen delivery slot.
Finally, a small basket fee of €3 is applied to all orders under €40.
Here's a cost breakdown of an example order for €40 worth of groceries:
Groceries: €40
Platform Fee 5.75%: €2.30
VAT on Fee 23%: €0.53
Deposit Return Scheme Fees: €1
Delivery Fee: €5.99* (Eco Delivery Slot)
Total: €49.82
What is the platform fee?
This fee goes towards paying your personal shoppers for their time and service while also maintaining our customer and shopper support teams that keep things running smoothly.
Have trouble with a Same Day order?
Contact us in-app or send a message to our support team at dunnesstores@buymie.eu.
We are here to help you with any issue you may have and will do our best to get it resolved as quickly as possible.