Need to remove recipients from an active automated gifting order? You can remove one recipient, multiple selected recipients, or all eligible recipients directly from the order dashboard. Follow these steps to update your recipient list.
⚠️ Important Note
You can only remove recipients who haven’t redeemed their points yet.
When you remove eligible recipients, the points sent to them will be returned to your Stadium Points balance.
📝 Follow the Step-By-Step Instructions Below on How to Remove Recipients from A Live Order
Accessing the Automated Order
Navigate to the Automated Gifting Page
Expand the Sidebar Menu (if collapsed)
Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
(If the menu is already expanded, you can skip this step.)
Navigate to the Automated Gifting Page
In the sidebar menu, locate and click on "Automated Gifting" to go to your automated gifting page.
Select the Automation You Want to Edit
Locate the automation you want to update.
Click on it to open the Automation Dashboard.
🔍Filter Automations by Owner (For Company Workspace Users):
If you have permission to access and manage Automated Gifting, you can use the OWNED BY filter to view Automations created by other users in your Company Workspace.
For a complete guide, follow the steps in this article: 👉 How to Filter Automations by Owner
Select your Order
Scroll down to find the specific order number you'd like to edit.
Click on the order number to go to the order details page.
Removing Recipients
View Recipients Who Haven’t Redeemed Their Points
On the order's dashboard, click on the "NOT REDEEMED" tab to view the list of recipients who have not yet redeemed their points.
Choose Which Recipients to Remove
Option 1: Remove All Eligible Recipients
To remove all recipients, simply click on the REMOVE ALL button.
Option 2: Remove One Recipient
To remove an individual, click on the "REMOVE" link next to their email icon.
Option 3: Remove Multiple Recipients
To remove multiple selected recipients, select the checkboxes next to their email addresses and then click on the "REMOVE SELECTED" button.
Confirm Removal
A confirmation window will appear with a message explaining that the points sent to the selected recipients will be returned to your Stadium Points balance.
Review your selection, then click YES, REMOVE to confirm.
Confirmation
After the removal is complete, a confirmation message will appear.
The order dashboard will also update to reflect the changes, including the recipient count and the number of seats remaining.
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