Purpose and Features
In scenarios such as technical support, product demonstrations, or troubleshooting, the ability to switch between different camera views can be crucial. Especially for mobile device-based Video Calls, the front/rear camera switching feature enables more efficient management of operational processes.
With this feature:
Both end-users and agents can easily switch between the front and rear cameras during a call.
The feature is platform-independent, available on both iOS and Android devices.
It offers a user-friendly experience, allowing camera switching with a simple button.
Benefits
This development provides the following advantages to our users:
Flexible Communication:
Switching between cameras during a call makes it easier to showcase different angles or share visuals such as documents or physical products.
Enhanced User Experience:
Offers richer visual communication, particularly in areas like technical support, sales, and customer service.
Operational Efficiency:
End-users can visually demonstrate their issues, leading to faster problem resolution. This reduces call duration and improves customer satisfaction.
Ease of Use:
The ability to switch cameras with a single button ensures that all users, regardless of technical knowledge, can easily utilize this feature.
Setup
For End Users:
Start a Video Call from your mobile device.
During the call, tap the Flip Camera button located at the bottom of the screen.
You can switch between the front and rear cameras of your device as needed.
For Agents:
Log in to the agent interface from your mobile device and accept the Video Call.
During the call, use the Flip Camera button located at the top of the screen to toggle between the front and rear cameras.
We wish your operation benefits from this new release and look forward to hearing your feedback!