New Releases
Check the latest releases by CCS and what they have in store for you!
Scripter Approval Feature
Artificial Intelligence-Supported Messaging
Bulk Modification of Chat Busy Permission
Access Control List (ACL) - User Guide
Retrigger scripters to avoid missing call data
AHT Tracking Report
TTS Usage Report
Repetitive Caller Report
Interaction Analyzer: An Agent Assistan Application
Interaction Analyzer: An AI Quality Management Application
DTMF Form Announcements
CX Insights for AI-powered automatic interaction analysis
Noise Suppression: Background Noise Control for Agents
Feature to Retrieve End-User Location for Click2Connect Call and Chat
ICR Editor Feature for the Click2Connect Product
New Evaluation Type in Click2Connect: NPS
Real-Time Tracking For Chat Data: New Wallboard Development
Front/Rear Camera Switching Feature in Video Calls
Quality Control
AI-Powered Call Transcription for CX Insights
Click2Connect Automatic Widget Launch
Advanced Call Records
Customize the Ringtone in the Chat Channel
Tags Page
Incoming Calls
Queues
Contacts
Dialplans
Admin Activities
System Admin > Applications Renewed Pages
Sentiment and Solution Provided per Interaction Categories
Renewed Record Listening Screen For CX Insights
AI-Powered Call Transcription for Enhanced Quality Control
CX Insights Interaction Categories Table Filters
Frequency filter in CX Insights Category Cloud
Outlook Support Now Available in Our Email Product
New Parameters In CX Insights
Convert an Ongoing Voice Call Between an Agent and End-User to a Video Call
Push Notification-Based Auto-Close Warning Message Feature
CX Insights Profile Management
AI Transcription Profile Management